Abhinavxx / FreeDEK: Open Source, Self Support Customer Support. A binary app.

Open Super South, hosting the selfict customer support desk. A binary app.

visit FreeDk.io for more info. Check the Live Demo.

Caution: This project is currently in Alpamo. Parts and APIs can change and have not been fully tested.

• More Inbox
  Libedesk supports multiple inboxes, allowing you to handle conversations with endless teams.
• Granular Permissions
  Make custom roles with granular permits for teams and individual agents.
• Smart Automation
  Eliminate repetitive tasks with strong automation rules. Auto-tag, assign, and route conversations based on regular conditions.
• CSAT surveys
  Measure customer satisfaction with automated reviews.
• Macros
  Save always sending messages as templates. With one click, save the keys to the answers, place tags, and more.
• Smart Organization
  Continue conversations organized by tags, regular circumstances for conversations, and snoozing. Find any conversation immediately from the search bar.
• Alagno Assignment
  Distribution of workload with auto assignsmen rules. Auto-assign conversations based on agent’s capacity or habitual behavior.
• Managing SLA
  Set up and track target at response time. Informed when conversations are at risk of violating SLA commitments.
• Intelligence Intelligence
  Connect your favorite BI items such as Metabase and make custom dashboards and report your support data without locking.
• AI-avalisted test reposition
  Immediately again the AI ​​answers to make them more friendly, professional, or polished.
• Command Bar
  Open with a simple shortcut (Ctrl + K) and allow you to easily make actions in conversations.

And more checkout – FreeDk.io

The most recent image is available at Dockerhub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and Login to Username System and the password you place using – system-system-user-password command.

see Installation Doctors

• Download to Latest release and remove the Freeedk Binary.
• Copy config.sample.toml to config.toml and edit as needed.
• ./libredesk --install to setup postgres db (or --upgrade To upgrade an existing DB. Upgrades are idempotent and running them many times no effects).
• run ./libredesk --set-system-user-password to put the password for the system user.
• run ./libredesk and Visit http://localhost:9000 and Login to Username System and the password you place using – system-system-user-password command.

see Installation Doctors

If you are interested in contributing, see the Developer setup. The backend is written to go and the frontend is Vue JS 3 with Shadcn for UI components.