PXP Financiala global claims, payments, fraud and data analysis service provider, has joined forces with financial dispute management solution provider DisputeHelp, to launch two new Visayan solutions to combat first party fraud and reduce chargebacks for merchants.
Through a new collaboration, PXP Financial and DisputeHelp are launching Visa’s Compelling Evidence 3.0 and Order Insight, with these solutions looking to serve as a fraud prevention framework.
The partnership leverages DisputeHelp’s expertise in chargeback and fraud mitigation solutions and PXP Financial’s payment solutions to provide merchants with a robust tool to protect revenue and customer trust.
“This is an exciting development that enables PXP Financial to integrate OI & CE3.0 into our payment processing platform, providing merchants with an end-to-end solution that includes fraud prevention, transaction tracking, and chargeback management,” explained Kasia Gruszkasenior scheme manager at PXP Financial. “We are proud to have successfully embedded OI & CE3.0 into our existing ecosystem and now provide merchants with all-in-one fraud prevention solutions that exceed industry standards.”
Following the launch, merchants will be able to access the tool to help prevent and reduce financial losses due to first-party fraud. By shifting accountability back to the issuer when evidence is provided, ‘Compelling Evidence 3.0’ and ‘Order Insight’ reduce operational disruptions and overhead costs for merchants.
PXP Financial explains that these solutions help traders protect profits by recovering transaction funds, minimizing revenue loss, and improving financial stability through strong evidence and improved dispute management.
Strengthen fraud prevention procedures
Visa solutions address a variety of critical challenges facing merchants, including first-party fraud prevention; chargeback management; operational efficiency; as well as false deductions.
Bart Szypkowskichief revenue officer of DisputeHelp, also added: “’Compelling Evidence 3.0′ and ‘Order Insight’ are game-changers in first-party fraud prevention in that they enable merchants to shift liability back to the card issuer if they can provide proof of two prior legitimate transactions with the same payment credentials – provides indisputable evidence of an existing customer-merchant relationship.”
To streamline and improve its monitoring programs, Visa plans to phase out the existing Visa Dispute Monitoring Program (VDMP) and Visa Fraud Monitoring Program (VFMP), replacing them with an upgraded Visa Acquirer Monitoring Program (VAMP) from 1 April 2025.
The combined program will include updated metrics and enforcement measures to improve fraud and dispute monitoring, which will affect how acquirers and merchants meet compliance requirements that limit immediate losses. financially and reducing the chances of wrong deductions that lead to exponential revenue loss down the road.
In response to the upcoming changes, PXP Financial and DisputeHelp have deployed a new suite of solutions that offer strong protection against disputes to PXP Financial clients, helping them stay compliant of VAMP regulations while protecting their bottom line.
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