AI drives 32% Thredup growth with new customer number

Artificial intelligence (AI) is in the core of PaatasDriving Strategy Driving and Enable Customer Joining. The new customer volume increased year 32% of the year, according In CEO and co-founder James Reinhartand AI plays an important role.

By focusing on AI, clothing shriveled clothing As A more personalized and easy online development experience in accordance with the consumer’s expectation.

Speeding up growth

“We have made great progress in the development of US development,” Reinhart explained Monday (March 3) during the company Four-quarter income Call. “Customer procedures and maintenance continuity all the time. Geneative AI can enhance second hand experience. “

AI-Powered items in Thredup, especially finding its image, effects overall customer experienceReinhart says. The Visual Search Tool allows users to find uploading images, repair the user join by facilitating shoppers to see what they want. With visual sight, style chatbot chat gives recommendations informing personal style.

“Sessions with image searches resulting from 85% higher conversion rate,” he said. “Our AI strategy is enhanced with a deep calculation method of construction and maintenance of a competitive advantage over time.”

Overall, consumers bought clothes on the second because of the financial challenges. the Pymts Intelligence Report, “SENMENT SENMENT SENMENT SENMENT SENMENT: SECONDHAND STORE CONSIDERS Like other goods“Revealed 43% Of the surveyed purchases a second product, especially clothing and accessories.

Many consumers live now Paycheck in paycheckwhich leads to sellers to change their ways to deal with cost purchasers. As inflation continues to grow income, Pymts Intelligence Data reveals 67% of US consumers are living paychecks in paycheck.

If shoppers change, they do it in clothes. According to Pymts Intelligence Report, “The unimportant expenditure of deep dive edition“70% of harvest shoppers buy” good-to-have “things commonly cost GARMENTS.

Scaling scaling on AI scaling

More than healing Customer experienceAI also helps withdrawing its operationReinhart says. The company has implemented AI-Powered Automated Digital measurements, enhancing accuracy of item lists, and improve inventory management. These technological advances Site Acquisition The flow of handling of additional buyer demands while maintaining a high quality customer experience. AI helps streamlines processes, automate manual functions, and improve recovery, support efforts to take disciple at the second.

During the fourth quarter of 2024, Thredup 91% sold in European Business Business and Bulgarian SurplunoRemix Global EAD. Fourth Quarter Revenue grows 9.5%, up to $ 67.3 million while total orders increased 2.2%, to 1.23 million. The entire year we have increased 0.6%, up to $ 260 million while the total commands fall by 0.6%, up to 4.85 million.

To look forward, expected income flow in the order of $ 67.5 million to $ 69.5 million in the first quarter and between $ 270 million and $ 280 million for the year, representing 6% growth.

“Given the unsecured consumer environment and the effects of tariffs can, the second hand can be an attractive choice,” Reinhart said. “We are proud to close 2024 with a definite growth back, while also delivering strong results in the lower line. In 2025, we are looking forward to wasting our multiyear infrastructure and technology to facilitate growth while Create Continue Progress toward our long-term goal of targets. “