Bangalore resident flags missing 1L free oil in Bangalore, call fraud. See what happens next

A Bengaluru resident recently took to social media to highlight what they say are “fraudulent” practices by Blinkit. The user shared his experience of ordering oil through the app as part of a deal that advertised an additional liter for free. However, upon delivery, the promised free liter of oil was not included.

“Ordered 5L + 1L oil from Blinkit. Advertised as 5L + 1L in the app for Rs 1072. Delivery agent only delivers 5L,” wrote the customer, identified as “Adventurous-Parsnip3” , in a post shared on the Reddit Bengaluru community.

The customer said that after filing a complaint, Blinkit responded with an offer of a Rs 100 coupon as compensation, significantly lower than the value of the missing liter of oil.

“We raised a complaint with Blinkit and asked to either give the complete order or take back the 5L. Now they say they will give a coupon of Rs 100 against an item that was 1072/6 = Rs 178 because that is the maximum that their policy allows ,” the Reddit user explained.

Redditor “Adventurous-Parsnip3” also pointed out that Blinkit’s internal policy is not related to its customers.

“Policy is an internal framework. The purpose of a policy is to establish internal boundaries for resolution. As a consumer, we have nothing to do with the policy that Blinkit management applies. We have no contractual obligations towards the same “, they stated.

The user added, “They also claim that the 1L oil was free and therefore there is no value assigned,” while questioning the practice and asking, “What is the recourse available against such fraud?”

“Blinkit makes Rs. 178 more on each unit sold for customers who don’t notice the fraud and Rs. 78 on each customer who agrees,” the client said.

The Redditor revealed that they escalated the matter by contacting Blinkit’s official support page on X (formerly Twitter), eventually securing a refund of Rs 180.

“I posted it to @blinkitcares on Twitter (X). Now they want to refund Rs. 175. They said they have to refund 178.83 or nothing,” they shared in an update.

In a follow-up post, they added, “Got a refund of Rs 180 from Blinkit after raising issues with @BlinkitCares on X. Apparently they are doing me a big favor as ‘one time special permission’ to go beyond the system. . Oh, I feel special today.”