Salesforce to Launch AI Agents and Cloud-Based POS for Retailers

Salesforce is set to release two new artificial intelligence-powered tools for retailers.

One tool will make it easier for retailers to build AI agents, while the other will provide a cloud-based point-of-sale (POS) system to help with online and offline shopping, the company said on Friday ( Jan. 10) press release.

Components of these devices are scheduled to be rolled out from February to April, according to the release.

“Together, AI-fueled digital labor and a modern POS can unlock a new scale of operational capacity for retailers,” Nitin Mangtanisenior vice president and general manager of retail at Salesforce, said in the release.

Agentforce for Retail will offer a new library of pre-built agent skills that will help retailers automate things like order management, guided shopping, appointment scheduling and loyalty promotion creation, according to the release. They can complement the skills Salesforce already offers traders, marketers and customer service representatives.

Retail Cloud with Modern POS helps retailers serve customers online and offline with features such as mobile POS, clienteling, endless aisle, mixed cart and omnichannel fulfillment, and inventory management, per release.

“With this latest Agentforce expertise for retail and a cloud-based, intuitive POS system, Salesforce helps retailers deliver seamless, integrated shopping experiences across both physical and digital retail areas driving productivity improvements and business growth across their entire business,” Mangtani said in the release.

Salesforce is one of the software giants that set AI agents at the core of their AI plans. While AI copilots have evolved after the popularity of ChatGPTAI agents are designed to take things further by performing tasks or providing services autonomously.

On Thursday (Jan. 9), Talkdesk indicated AI Agents for Retail which can perform tasks such as customer identification and authentication, real-time order status, tracking and updating, changing the shipping address and connecting customers with store specialists .

On the same day, Zebra Technologies debuted a new set of AI tools for frontline retail workers and it said Carry On add a new suite to AI agents in the second quarter. The suite will include things like a knowledge agent who will give workers the information they need, when they need it, and a sales agent who can help with product-related questions.

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